These are agents who were working from home and meeting metrics. Multiple agents who listed mental health reasons for wanting to continue working from home were told this may not be the right job for them. They made it seem that if you had a medical reason for working from home, they would work with you. They are just mad that everyone successfully worked from home during the pandemic after they paid to renovate a new call center. HR will lie to you about caring about work/life balance and health concerns. Leadership will lie to you about the reasons behind changes. I can only speak for the call center which is completely different than it was when I was hired. The company was sold and is in the process of restructuring. It's important to warn future applicants that the reputation that RSC had as a great place to work is in the past. I think this is a great entry level position that provides a supportive work environment that will equip you with the skills to be successful in any future career. For example, previously we were hybrid with 3 days in office but currently we are down to 1 day in office. There are several examples of them being open and receptive to feedback. You get lots of free product to use with your own pets, and I absolutely love having my dog with me around the office! We have undergone some leadership changes and of course that can always be a little rocky, but I feel confident in their leadership and that they want what is best for the team and the longevity of the company. I love getting to talk to people about their pets all day. In general, the customers I talk to are fun and easy going. If you are willing to invest in this company and give this role your all, then the company is willing to invest in your growth. I will be honest and admit that the role can be challenging at times, but the training team is great at setting you up for success and the Assistant Managers are always patient and understanding. The Customer Care Center at Radio Systems is a great place to start a long term career.
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